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Privacy Policy

Last updated: October 2, 2026

This Privacy Policy explains how TFT Legal Service (“we,” “us,” or “our”) collects, uses, and shares information through claimresolutionscenter.com (the “Website”), which we operate under the name Claim Resolution Center. Claim Resolution Center is an attorney advertising and referral service. We are not a law firm and do not provide legal advice.

1. Scope of this Privacy Policy

1.1 Application

This Privacy Policy applies to all individuals who provide information to us, including:

  • Clients: individuals who request a case review, submit consultation or intake information, or share any related information with us.
  • Service Providers: contractors, vendors, call centers, intake providers, legal referral partners, and other entities that help us operate.
  • Website Visitors: individuals who access or interact with the Website.

Throughout this Privacy Policy, “you” or “your” refers to any Client, Service Provider, or Website Visitor.

1.2 Client engagements

If you are referred to a law firm and choose to sign a retainer or engagement agreement, you may then provide sensitive information to that firm, such as medical history or identification documents. From that point, your relationship with the law firm is governed by attorney-client privilege, the applicable ethical rules, and the law firm’s own privacy practices. This Privacy Policy governs information collected before you are formally engaged by any law firm.

1.3 External websites

The Website may contain links to third-party websites, provided only for your convenience. We are not responsible for the privacy practices, content, or data handling of external websites.

2.1 Website Visitors. By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please stop using the Website.

2.2 Clients and Service Providers. If you provide information to us by phone, through the online assistant, by email, or by any other method, you confirm that you have read and agree to this Privacy Policy.

2.3 Withdrawal of consent. You may withdraw your consent at any time by contacting us, subject to legal, contractual, and operational limitations. See Section 13 for opting out or requesting deletion.

3. Information we collect

3.1 Personal Information

Information that identifies or can be used to identify you, which may include:

  • Full name, address, email address, phone number, and date of birth
  • Information about your situation that you choose to share (for example, which rideshare app was involved, where the incident happened, whether a report was filed, and whether you already have a lawyer). Because of the subject of this Website, this may reveal sensitive information, such as that you may have experienced sexual violence. We use it only to evaluate and respond to your request.
  • IP address or device identifiers
  • Content you send us, such as messages, forms, photos, or audio
  • Later in the process, and usually by a law firm or intake provider rather than through this Website: Social Security number or similar identifiers, driver’s license or government ID, medical or health-related information, and financial or insurance information

The Website itself does not ask for Social Security numbers, medical records, or government ID. Please do not send them to us through the Website.

3.2 Online Activity Information

Data collected automatically through cookies, analytics tools, or similar technologies, such as device information (browser type, operating system), pages visited, clicks, time spent on the Website, and referring URLs. If this information is linked to your identity, we treat it as Personal Information.

3.3 Anonymous or aggregated information

Data that does not identify you individually, such as statistical information. We may use it for analytics, trends, and service improvement.

4. How we collect information

  • Directly from you, when you contact us, use the online case-review assistant, request a case review, or communicate with us by phone, email, or text message.
  • Intake questionnaires. We may offer questionnaires on the Website, over the phone, or through third-party intake providers. Participation is voluntary, and the information is used to evaluate whether a participating attorney may be able to help.
  • Cookies and similar technologies (see Section 9).
  • Log data, such as IP address, browser type, access time, pages viewed, referring websites, and device identifiers.
  • Third-party tools that may collect and analyze usage information (for example, analytics or advertising-measurement tools such as the Meta Pixel library).
  • Intake partners and referral sources. If another company or legal marketing partner refers you to us, we may receive information they collected, such as your contact details, case type, or whether you agreed to be contacted.

5. The online case-review assistant (LeadBot)

The lead form on our homepage is a third-party widget provided by LeadBot (LeadForms / GetLeadForms). It loads from the vendor’s servers, and the information you enter in it is collected and stored by that vendor on our behalf and delivered to us. The widget may use its own cookies, local storage, and scripts, including consent-verification and spam-protection tools (such as TrustedForm and Google reCAPTCHA) and advertising-measurement libraries. The Website itself does not run any other form and does not collect what you type outside that widget. If the assistant is unavailable, you can reach us by phone or email instead.

6. How we use information

  • To respond to your inquiries and provide the services you request
  • To evaluate whether a participating attorney may be able to help, and to make a referral
  • To connect you with law firms, intake centers, or related service providers
  • To send confirmations and other communications about your request
  • To manage and improve the Website, our marketing, and our internal operations
  • To comply with legal obligations and keep records of your consent
  • To detect, prevent, and address fraud, abuse, or security issues

We may also use aggregated or de-identified data for analytics and reporting.

We may also process or disclose information when necessary to comply with laws, legal processes, subpoenas, or court orders; to cooperate with law enforcement or regulators; to protect the rights, privacy, safety, or property of our company, users, or others; to enforce our Terms of Use or investigate violations; and to support audits, compliance reviews, or due diligence.

8. How we share information

We do not sell personal information to unrelated third-party marketers, and we do not share the details of your situation with advertisers. We may share information as follows:

  • Law firms and referral partners. If you request or appear to qualify for legal help, we may share your information with participating attorneys, law firms, intake centers, or referral partners solely for evaluation and possible representation.
  • Service providers that work on our behalf, such as the LeadBot / LeadForms widget vendor, intake processing, call centers, identity verification (which may include Plaid ID or background checks), data hosting, email delivery, consent verification, and analytics.
  • Business transfers. If our company is involved in a merger, acquisition, asset sale, or similar transaction, information may be transferred as part of that transaction, subject to this Privacy Policy.
  • Legal and compliance. When required by law or to protect legal rights, safety, or privacy.

9. Cookies and tracking technologies

The Website and the third-party assistant may use cookies, pixels, web beacons, local storage, and similar technologies to run the assistant, recognize returning visitors, remember preferences, measure advertising effectiveness, and support security and analytics. You can block or delete cookies in your browser settings, but some features (including the assistant) may not work properly.

10. Calls, texts and emails

If you give us your phone number or email address and agree to be contacted, you may receive calls, text messages, and emails about your request, which may use automated technology. Consent is not a condition of receiving services, and you may revoke it at any time. Message and data rates may apply. Reply STOP to any text to opt out, or email [email protected].

11. Data security

We take commercially reasonable steps to protect personal information, including administrative measures (limited access), technical protections (encrypted HTTPS connections, firewalls, secure servers), and physical safeguards where applicable. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Data retention

We keep personal information only as long as necessary to fulfil the purposes in this Privacy Policy, to comply with legal, regulatory, or contractual obligations (including consent records), and to resolve disputes and enforce agreements. When it is no longer needed, information is deleted, anonymized, or securely archived.

13. Your privacy rights

Depending on where you live and the laws that apply, you may have the right to:

  • Access: request a copy of the personal information we hold about you
  • Correction: ask us to correct inaccurate or incomplete information
  • Deletion: ask us to delete your personal information, subject to legal exceptions
  • Opt-out: ask us not to sell or share your personal information with third parties, or to stop targeted advertising
  • Withdraw consent: withdraw your consent to processing at any time

Residents of states with consumer privacy laws (for example, Virginia, Colorado, Connecticut, Utah, Texas, Oregon and others) may have these rights by law. Third-party code used by the assistant may receive device and usage information, which some state laws treat as “sharing” or “targeted advertising”; to opt out, email [email protected] with the subject “Do Not Sell or Share,” or turn on a Global Privacy Control (GPC) signal in your browser.

To exercise any of these rights, contact us using the details in Section 16, with the subject “Privacy request.” For security reasons, we may ask you to verify your identity. You will not be treated differently for exercising your rights, and if we deny your request you may appeal by replying to our decision.

14. Children’s privacy

In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect or store personal information from individuals under the age of 13. If we learn that we have collected such information, we will delete it promptly.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this Website and/or notify you by email or a notice on the Website. Your continued use of the Website after an update means you accept the revised Privacy Policy.

16. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us. Please print and keep a copy of this Privacy Policy for your records.

TFT Legal Service
Email: [email protected]
Phone: (786) 795-8205
Website: tftlegalservice.com

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